Support

Last updated 12 October 2026

Something not working, or not sure how to do something? Email theo@queenconsultancy.com and a human will come back to you. We answer within one working day, usually faster.

Tell us this and it gets fixed quicker

• Your business name
• What you were trying to do
• What happened instead
• A screenshot if you can, it saves a lot of back and forth

Common ones

Using Serv on a computer. Owners and office staff go to servapp.ai and sign in with the same email and password as the Serv app. Crew work in the Serv app on their phone.

A technician cannot sign in. The owner or an admin adds them in Settings, under Team & seats, with an invite link or a temporary password. Check the email address on their record there, then have them sign in to the Serv app with that.

Dispatch cannot see where a technician is. The app only shares location while they are clocked in, and only if they allowed location access. Ask them to clock in and check the Today screen says it is sharing.

A customer did not get their text. Serv doesn't send texts itself yet: it writes the message and opens it on your own phone to send. Check the mobile number on the customer record, then look in your phone's messages to see whether it went.

Account and billing

Every plan starts with 90 days free and no card. To change plan or cancel, email us and we will sort it. No phone maze, no retention script.

Deleting an account

Owners: Settings, under Account, then Delete business. Everything in it goes, along with every team login.

Office staff and crew: Settings, under Account (or the Profile tab in the crew app), then Delete my login. You leave the team; the jobs you did stay with the business.

Customers of a business: open your portal link and tap Delete my data at the bottom. The business is told straight away.

Privacy

What we hold and why is on the privacy page. The agreement itself is the Terms of Service.

Serv · Terms · Privacy · Help · Questions about any of this: theo@queenconsultancy.com